Ideas & Enhancements

Detailed Activity Feed in Cases

Add a more detailed log for the activity for things such as changing a case type.

  • Guest
  • Jun 7 2022
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  • Guest commented
    7 Jun 03:19pm

    Example:

  • Guest commented
    7 Jun 03:19pm

    The activity feed needs to show when a case type has been changed. Changing the case type is an important piece of information. It also needs to show when the Referred By box has been changed/updated. What's the point in it documenting a change was made if it doesn't explain the specific change?