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Ideas & Enhancements
Created by Guest
Created on Jan 20, 2023

Post message to case from someone else's inbox - the information from the original message should remain intact

If I go into someone's inbox, sent folder, and post one of their messages to a case, it posts with my name, today's date, and does not show whose message it actually is. Staff should be able to post messages from other people's inboxes in case the original person forgets (on behalf of their attorney) and retain all original message information.

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