Intakes are not nearly robust enough to fill the function that they were intended to fill. They need a checklist, a note tab, and so many other things that they should be set up exactly like cases. Intakes can live as intakes and be worked as intakes for a very long time. Many firms have had to create a work-around of an intake case-type for each case type that they have, doubling the workload and reporting problems.
Make Intakes basically just cases. They need more features.