Ideas & Enhancements

Cloud - Have post & send button in Outlook the same button

When sending an email in Outlook, you currently have to tag the email separately from sending the email. Would like to have the option, like in older versions, where you can just post & send email in Outlook and attach to the case.

  • Guest
  • Apr 21 2020
  • Planning to Implement
  • Attach files
  • Guest commented
    24 Jun 03:04pm

    To specify the add-in would need to send the email before tagging. Tagging after sending always results with 100% working notes being tagged from Outlook. This would be similar to the way older versions functioned as they were able to send and post.

  • Guest commented
    11 Aug, 2021 03:23pm

    Please consider adding this ASAP. Every time I send an email, I have to wait 3 seconds for Outlook to send it, then I go and tag it. It adds a lot of clunk to the workflow. I can feel the drag it puts on every workday

  • Guest commented
    13 Apr, 2021 03:38pm

    yes

  • Guest commented
    12 Apr, 2021 05:36pm

    yes

  • Guest commented
    12 Apr, 2021 05:19pm

    yes

  • Guest commented
    12 Apr, 2021 02:46pm

    yes

  • Guest commented
    12 Apr, 2021 02:12pm

    yes

  • Guest commented
    9 Apr, 2021 06:34pm

    Yes

  • Guest commented
    9 Apr, 2021 02:45pm

    yes.