Ideas & Enhancements

Cloud - Have post & send button in Outlook the same button

When sending an email in Outlook, you currently have to tag the email separately from sending the email. Would like to have the option, like in older versions, where you can just post & send email in Outlook and attach to the case.

  • Guest
  • Apr 21 2020
  • Planning to Implement
  • Attach files
  • Guest commented
    11 Aug 03:23pm

    Please consider adding this ASAP. Every time I send an email, I have to wait 3 seconds for Outlook to send it, then I go and tag it. It adds a lot of clunk to the workflow. I can feel the drag it puts on every workday

  • Guest commented
    13 Apr 03:38pm

    yes

  • Guest commented
    12 Apr 05:36pm

    yes

  • Guest commented
    12 Apr 05:19pm

    yes

  • Guest commented
    12 Apr 02:46pm

    yes

  • Guest commented
    12 Apr 02:12pm

    yes

  • Guest commented
    9 Apr 06:34pm

    Yes

  • Guest commented
    9 Apr 02:45pm

    yes.