We use Kenect for text messaging. Kenect offers us an easy way to get reviews, but additionally, we also love it because it is one number which our clients can text and our entire office has access to. The texts can then be assigned to individual staff members for follow up and review. Kenect can also receive photos, and if our clients call the text number back, it forwards to our office phone. If Needles integrated with Kenect, it would be a huge benefit for us.