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Ideas & Enhancements
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Created by Guest
Created on Nov 19, 2020

Automatic Email Tagging

In addition to automatically tagging emails when sent through Needles, there are certain email addresses that are ALWAYS associated with the same case and it would be great to be able to set up some type of rule to automatically tag all emails to/from that email address to a specific case.

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  • Guest
    Mar 11, 2022

    I am in agreement with this. SMS is automatically tagged. Why is the email we send out not automatically linked?