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Ideas & Enhancements



Showing 35 of 2317

Ability to right click on message to "mark as read" or delete it

Would be nice to be able to right click on the message in the NEOS inbox to mark it as read or delete. . . should be a simply function to add.
Guest over 2 years ago in Messages 0

Renaming attachments when saving documents

The current set-up for tagging e-mails is a bit frustrating. It would be nice to rename documents in an e-mail when tagging it to a case. It's unnecessary wasted time having to go into a file after tagging an email with documents just to rename th...
Guest over 2 years ago in Messages 1

Option for text messages to post to notes instead of case docs

We would like for there to be an option for text responses (.txt files) to be posted to notes instead of case docs. This will make it easier from an organization standpoint and allow all correspondence to be n the same place. Thank you
Guest over 2 years ago in Messages 0

Notification Sound

Play a notification sound when a new message is received. In Needles 4 when a new message was received you would hear " You have a new message". I never thought I would miss hearing that...but I do.
Guest over 2 years ago in Messages 1

Add a reply/delete button for messages

Add a button when opening or previewing a message that would open a reply window and, when that reply is sent, automatically delete the message from your inbox.
Guest over 2 years ago in Messages 0

Add ability to double click case number from message preview

It would be nice to be able to double click a case number while merely previewing a message and be able to have that take you striaght to the file. Currently, you have to completely open the message and double click the case number.
Guest over 2 years ago in Messages 1

Records Status Tab

In the Records Status tab, would like to have it so that we can add multiple notes and be able to see them line by line (one line per note - like in the values tab) Right now, there is 1 line for notes, and to read all notes added you have to scro...
Guest over 3 years ago in Messages 0 Future consideration

Select multiple messages for deletion by holding down shift key

In Needles 4 if I wanted to clean up my messages inbox, I could select a group of messages by selecting a message 'at the top' and then scroll down to select the entire group by holding down the shift key and selecting a message "at the bottom". C...
Guest over 2 years ago in Messages 1

Reply All

It would be helpful if the Reply All button on message details was on the main screen and not under the three dot menu.
Guest over 2 years ago in Messages 0

Automatic Email Tagging

In addition to automatically tagging emails when sent through Needles, there are certain email addresses that are ALWAYS associated with the same case and it would be great to be able to set up some type of rule to automatically tag all emails to/...
Guest almost 3 years ago in Messages 1