A very large percentage of our calls, and thus messages, are from Insurance Agents.
I would like to be able to open the insurance tab for a case, select the record and then press a button (in the record?) which creates a message that defaults...
Focus should return to Messages tab after viewing an email.
Focus should return to Messages tab after viewing an email.
Viewing and deleting a message sets focus to the last tab that was opened, not the Messages tab. This causes the user to have to make extra clicks to get back to the message list to cont...