Invoicing with the payment shown before deposit to QuickBooks. If a client pays the in person without Law Pay, the payments does not move to deposit for QB. You cannot change it. Its locked. Then you must manually enter it into QuickBooks or creat...
Neos connects to SharePoint and stores Documents within the SharePoint Library. For example, if I'm generating a medical record request, SharePoint will create a "Medical" folder if the document is specified as "Medical" in the "Document Types" dr...
Start/Stop time in reports pulling as UTC. Can the 12/31/1899 be removed as well. (Kemper)
The date is not necessary and it has to be removed from the report when exported. It would be helpful to not have the extra work. The date time is pulling from UTC, not entry time and we need the entry time. (Kemper request)
Dashboards and reports cannot pull multiple checklist statuses.
Currently firms have to run two separate reports or have two separate dashboards if they are trying to pull information on checklist items with different staff codes. For example the dashboard "Checklist items by staff assigned" that is native to ...
When tagging emails, have last tagged file appear at top of suggested list
A partner asked me to suggest that the system remember the last file he tagged an email to, since we can't bulk tag emails yet. That way, if he has 7 emails to tag to the same file, he doesn't have to look it up 7 times.
In premium texting, when someone responds to a staff member's text, ONLY that staff member receives a notification, not everyone assigned or who has ever sent a text in that claim.
For years our firm linked Neos cases to sub-files in SharePoint. With the new update, this feature has stopped working and it is disrupting the normal work-flow. Any method suggested as a supplement (such as companion cases) would require us to de...
It is much more efficient and trackable to put intakes first into Needles instead of handwriting them, but we still need a paper copy of the intake for the Attorneys and Paralegals to review when the lead comes in for an interview.
Using Keyboard to Search and Select Topic for Tagged Emails
In Neos itself, I can type on my keyboard to narrow down a note topic or document type and/or category, but when tagging an email in Neos, I have to scroll through our master list of everything. This is a very large time waster and was a simple fu...
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