It would be useful if there was an Activity feed by staff report or if the Activity feed and fields within it could be used to create a Advanced Search.
This would be an extremely helpful and much needed update. It would allow Administrators to pinpoint cases that are not getting worked. The report could reflect from top to bottom those cases with the most time elapsed without activity.
I would like to generate a management report for each employee for the things they did for a day/week, much like is shown in the activity feed.
Guest
10 months ago
in
0
5
MERGED
Print Activity Feed/Add Advanced Search option
Merged
Add ability to print activity feed so we can have snapshots in time of current employee p[erformance - or Add and Advanced Search option so we can run our own reports based on Activity Feed
This would be an extremely helpful and much needed update. It would allow Administrators to pinpoint cases that are not getting worked. The report could reflect from top to bottom those cases with the most time elapsed without activity.
Additionally, adding ability for calculations to those advanced searches would be great to see time between activity feed entries, etc.