Tracking Support tickets or incidences

It would be extremely helpful to have a screen that allows us to see any of the tickets or incidences that we have added in the support form so we can better track what is still open and see the correspondence that has occurred. To go one step further it would be very helpful for Neos admins to be able to see any tickets or incidences that may have been opened by other staff at their firms in order to track those to resolution or to provide internal support that may resolve the issue with a little additional training.