Ideas & Enhancements
Currently the functionality is to send notifications to staff assigned to the conversation AND the case. This causes a lot of unnecessary clutter in the notifications pane, especially for managerial staff members assigned to cases.
Users would like for the notifications to only be sent to those assigned to the text conversation.
Ideally, only the sender of the SMS would receive the replies unless the sender adds another staff member. I get a lot of text for mundane case items between my clients and support staff. Checking them, only to find out it is something I know nothing about that causes a big disruption in workflow. - Frank Nunes #NunesLaw
Agree. Only staff listed in staff box should get notifications/texts
Agree
Agree
Agree
Correct!
agree
I agree but I think giving the option to get the response in an email or getting a notification alert in an additional manner would be helpful also. I spend a lot of my day outside of Needles working also and I miss the notification pop-up sometimes.
Agree!
Agree
Highly agree!!!! in our office the managerial staff is starting to ignore notifications all together due to having so many since they are assigned to 200+ cases.
Highly Agree! We have various staff assigned to cases to perform particular roles at different times in the case life cycle. It will make it nearly impossible to identify text messages that are 99% of the time for the primary staff position. At a minimum make a check box for all staff or Primary Staff only notifications. Even better have a checkbox for each staff position within the case that turns notifications on or off.
Agree
highly agree
Unfortunately, this does make it so that the notifications in Neos become useless. We have managing partners and paralegals that are on all cases. This means that they receive a notification for every text sent for any case. That means when going through the hundreds on the day for texts, the other notifications they need will likely be lost.
Agree
agree
agree
agree
Highly agree. We lose notifications of important messages when swamped with unnecessary ones. Want ability to assign which staff positions receive the notifications.