Auto-Fill Case Caption in "Re:" Field When Sending Emails from Neos
When sending emails from Neos, would like an option to auto-fill the case name (or other data field info), into the "Re:" field. This was an option in Trial Works.
This should be a field in NEOs that you fill in when you open the case, and whatever you set the email subject line to in that field in NEOs automatically is populated into the subject of all emails sent from that case.
Add CC and BCC when sending email too.
Another option/suggestion would be to auto populate the client name and case number in the subject line.
This should be a field in NEOs that you fill in when you open the case, and whatever you set the email subject line to in that field in NEOs automatically is populated into the subject of all emails sent from that case.