In Needles 4 and 5, when someone requests a check they are requesting it off of the case expense item. They do not need to enter in the paid by or paid to and they do not need to generate the Due to Firm (DTF) from that item. Once the check has been requested in N4 and 5, the case expense is showing an open request until the check has been exported to QuickBooks (QB). When a check is exported to QB, it will mark the case expense as paid and automatically create the DTF for the firm.
In Neos, each person adding a value item is responsible for creating the DTF. Once a case expense is added to Neos, in order to request the check the user must go in and add a payment. This means that the bookkeepers are no longer responsible for creating the DTF but instead all users of the firm. This is a very big problem for larger firms as the Bookkeeper can no longer run checks and balances from QB to Neos. The case expense is being marked as paid even if the expense has not been paid causing the DTF to be created when no money has actually been paid.
I completely agree. This is a HUGE problem and an accounting nightmare. As soon as request has been made it is showing in Neos as paid. It should not show as paid until it has integrated with QB. More room for accounting errors